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Customer Reviews for Thompson's T-Express

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Here’s what some of our Duluth, MN customers are saying about us:


Their tow truck driver was timely, courtesy and professional. Exceptional service and we will be calling them again.

Laurie Johnson Thompson's T-Express Customer Review


Emergency issue on a Saturday morning they took care of it in just over an hour. I would've been a duck out of water without that service, thank you.

Q Wut Google Review


Great car service! Honest! Fast! Personal service, not like the corporate disinterest you get at the "big box" places.

Thanks for a number of great experiences guys!

Jeff Heskin Google Review


Knowledgeable staff, easy access off freeway. Pricing reasonable.

Karen O'Leary Google Review


I wish I got the names of the man and woman who helped me today, I am so grateful for the time they spent on my car. Thank you for checking things so thoroughly. It was such a relief to find a good mechanic on a Sunday, on the last day of my trip to Duluth.

T Nara Google Review


We had issues with our vehicle coming back from Lutsen and had to get towed there. They diagnosed and fixed the problem as their Sunday was winding down and saved our day! HIGHLY RECOMMENDED. Thank you!!

Gabriel Douglas Google Review


Had a flat tire along 35 and Jack drove me out and changed it, instead of insisting that it needed to be towed back to the shop. Great guy, very personable and knowledgeable!

Joe Greene Google Review


A big thanks to Chris for filling up our our tires on Sunday morning !!!! The ladies in the gray Subaru👍

Kathleen Krantz Google Review


They responded to a flat time call I had through roadside assistance. Came in a timely manner, the guy was kind and swift, did a good job. Very pleased.

Alyssa Binion Google Review


Our son is going to college outside of Duluth. Over Christmas he left his car at a downtown parkade for over 3 weeks and flew home to Canada. He returned on Sunday and when he started his car, a power steering light appeared on his dash. We noticed that Thompson's T-Express was open on Sunday and phoned to see if they could look at it. They got his car in immediately and quickly got him on the road and didn't charge him. Being so far away, we really appreciated the help they provided and would recommend their service to anyone.

Marcia Gudereit Google Review


We've been taking our car here for years and have always been happy. The one time they came back with a price quote for a repair that made me hesitates, I looked it up and learned it was just a terrible and pricey thing to go wrong; the car wasn't worth it. And Thompson's didn't charge me for that diagnostic either. All my other experiences have been pleasant surprises at the relatively low cost compared to what I'm accustomed to at other places. They're sometimes a little behind schedule, but I imagine that's just something that comes with car repairs-- it's hard to know how long something might take. I either plan to hang out at Duluth Grill next door for an oil change (a perfect excuse for a cup of coffee and a cinnamon roll!) or to drop it off and leave it for a day if they're having to look into an issue; much simpler that way. Also, they're always friendly and helpful and that's a HUGE plus for me because I like to feel comfortable with the people I'm doing business with.

Leah Blevins Google Review


My muffler rusted out, AAA had my car towed to Thompson Auto. First experience with Thompson Auto, and the BEST! Welded my muffler system in about half an hour, for such a good price I'm giving a gratuity to these guys. Fantastic service!

Zarana A. Thompson's T-Express Customer Review


Very impressed. Had two flats late Friday. Dropped key at midnight. On the road early Saturday morning. Very responsive.

Tim Johnson Thompson's T-Express Customer Review


I am from Wisconsin on vacation and had a broken window regulator. Part had recently been replaced already. I found Thompson's T Express from the Napa Autocare website. Made an appointment and they got me in and out fast. The Napa Autocare warranty is nationwide and the repair was covered under the warranty. Thank you very much for the fast service!

John Floyd Google Review


Had my car towed by them this morning. Driver was fast in getting there, very professional and explained a lot of what was happening. Highly recommend.

Mickey Fitch Google Review


I brought my car in on a recommendation with 4 problems. They fixed 3 out of the 4 in just the initial diagnostic, and charged me much less than I'm used to paying for just a diagnostic. This included a "broken headlight wiring harness" according to Jiffy Lube, but Thompson's found that it was just a loose connection and fixed it with no additional charge. I will absolutely be bringing my car here from now on.

Alex Lambert Google Review


5 Stars

A Google User Google Review


Just had my vehicle towed by Thompson's. They had the lowest quote of three companies. I contacted them by email and they responded in a very timely manner. I gave them the address to meet me at and the time to be there. They showed up right on time. They delivered to the address that I gave and placed the vehicle exactly where I wanted it. The driver was friendly and helpful. They did everything that I asked and charged exactly what was quoted. Very satisfied.

A Google User Google Review


I always take my car to Thompson's even though there are several other auto shops much closer to my apartment. I just trust Thompson's to give me good, honest service because they always have. Everyone there is really nice.

A Google User Google Review

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