“Always an excellent experience”
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“Always an excellent experience”
“We've had several service's to our Nisson, fair prices and Professional workmanship!”
“Fixed my 05 liberty. I asked to go through it and we certainly did. After$$$ 4,000$$$ But the mechanic that was in charge and worked with me was instructed to fix it all. Even the working stuff. He found a wire that was burnt because of a bad connection which has been actually causing my water pump to keep going out over the years and my previous mechanic never caught it and we replaced it for $14$ bucks. My liberty has been fixed for over a year now and i have put on 20plus thou on it since and its running so clean at 147,000miles.”
“I had a flat on a Saturday. Most places were closed. Thompson weekend guy met me in 20 minutes and fixed my at very quickly.”
“Awesome place to get anything done.”
“You get what you pay for. (In a good way.) We've been Thompson's customers for 10 years now, and we're still happy with them.
We call them when we need a tow, and they tow us. We set up an appointment when we need an oil change or a light fixed, and they change our oil or fix our light. We call them when something isn't working, and they run diagnostics and tell us what's wrong, then ask what we want them to do. They call us if they find something else that needs fixing and ask if we want them to do that, too. They've NEVER done the work without asking first.
We have never had any complaints about the quality of their work or their reasonableness. We also have never had to take our cars to a different shop to repair something Thompson's has repaired.
Two specific instances I'd like to note:
1) The first time I went in to pay for my repairs, a man with a thick accent and several kids was in front of me. His car would take some time, and he didn't have much money. (They'd been discussing a payment plan when I walked in.) The lady behind the desk called him a cab and gave him cash to pay for it. (As I understood it, they usually had one of their people drive clients home, but either that person was busy or there wasn't enough room in the vehicle for all the kids.) This has stuck with me.
2) In mid-2020, we got two new tires at a different place (Duluth Tires) which had a slow leak. We assumed the tires themselves were bad and went to Thompson's in early 2021 to get new ones after a cold snap made those two tires go flat. Thompson's, instead of selling us new tires, told us that the tires were fine but the other place hadn't cleaned and sealed them properly. They offered to do that, which would be much cheaper than new tires, and we agreed.
There may be anecdotes of woe from unsatisfied customers, but those are merely anecdotes. The bulk of our experience with Thompson's has been positive, as has that of our family members (my brother feels like he's cheating on Thompson's by using a shop in walking distance from their house). We've found them to be honest, timely, and good at their job.
If you're very concerned about money, or have a limit to how much you can afford, ask to be quoted prices upfront and kept in the loop on any extra charges (they usually do this, but no harm in asking). And ask about payment plans if you can't afford a lump sum. Communicate your needs and expectations clearly, and have Thompson's write down any special requests. They are not unreasonable and will treat you fairly.”
“Always great service been going here for 10 years. Well priced also.”
“Good place good on time service good outside Area”
“Well we will see a black Friday sale I hope”
“Awsome place to go good people work down there awsome service!!”
“Want an honest mechanic that won’t overcharge you and will go the extra steps to get you on the road? Look no further. We were passing through Duluth, and Randy took care of us when three other Duluth mechanics we called had either left their shops early for the day or wouldn’t see us because it was too close to closing times. He didn’t overcharge us or make up fake issues and charged us a super reasonable rate. Probably saved me hundreds and a headache.”
“We drove into Duluth and promptly locked the keys in the car. Called our Allstate Motor Club and we were unlocked within 15 minutes. Eric was friendly we were unpacking the car in minutes.”
“Randy was amazing. Helped my daughter on labor day. Thank God for Randy being able to help with her tires”
“Always great service.”
“A bit pricy for labor, but you get what you pay for. Great work and they will try to save you money when they can. Friendly and helpful mechanics. The front desk person is a little rude on the phone, but he does a good job otherwise.”
“Awesome they take care of me everytime.”
“This staff is beyond an A+ rating, emergency service on a Sunday afternoon!”
“We have been going to Thompson's since we moved here four years ago. They are the best around!!”
“Very Fast! We had a completely flat tire, stuck in a parking lot. They picked us up, patched our flat tire and we were back on the road in 45 minutes. Super friendly staff. Highly recommend!”
“Great repair and quick but not so good calling back when left messages”
“Thank you Jeff”
“Will do the job cheaper than a lot of places. They also check other things and, let you know what is wrong or need for free with you asking. They do a really good job on very thing.”
“I just want to say thank you to the great couple of Wonder mechanics there at Thompson's I believe their name was Tim and Jake further excellent explanation of what was wrong with my vehicle explain options other routes to go even other businesses that might be able to help but I felt comfortable and confident leaving it in their hands which was a great call cuz my car still is running phenomenal. Thanks again you professionals! Sincerely Derek.”
“Honest shop. Have had my oil changed here since I bought my truck new. Have had other work done too. Always fair and honest with me. Being open on weekends is a bonus too!”
“Thank you so much for helping us this past Sunday. We didn't know what to do when our vehicle would not start when we were leaving Spirit Mountain campground. Virgil's AAA service responded right away. Devin was so helpful and courteous and towed our vehicle to Thompson's T Express. You were able to replace the starter and send us on our way. You are wonderful!”
“They have helped me several times with my Saab wouldn't even let me pay once......I go there for everything.”
“They have dealt with me fairly and did the job right.”
“Fast service, every time. And they always call me with the cost of the fix before they tear into it, which I really appreciate. They been fixing my stuff for years now.”
“5 star service... I was in a pinch, in from outta town for a bball tourney. My car wouldnt start and they got her up in running same day on a Saturday for a very resaonable price!”
“Tried and true shop. Honest and respectful of customers.
AAA approved and discounts for members.”
“So thankful they were able to tow us and put in a new starter so quickly. We're on vacation and they made our day. Great service, friendly people, overall terrific experience. Thank you!”
“Great service everytime!”
“Have had lots of repairs done by this company and was very happy”
“The mechanic that helped me was trustworthy and honest.”
“Their tow truck driver was timely, courtesy and professional. Exceptional service and we will be calling them again.”
“Emergency issue on a Saturday morning they took care of it in just over an hour. I would've been a duck out of water without that service, thank you.”
“Great car service! Honest! Fast! Personal service, not like the corporate disinterest you get at the "big box" places.
Thanks for a number of great experiences guys!”
“Knowledgeable staff, easy access off freeway. Pricing reasonable.”
“I wish I got the names of the man and woman who helped me today, I am so grateful for the time they spent on my car. Thank you for checking things so thoroughly. It was such a relief to find a good mechanic on a Sunday, on the last day of my trip to Duluth.”
“We had issues with our vehicle coming back from Lutsen and had to get towed there. They diagnosed and fixed the problem as their Sunday was winding down and saved our day! HIGHLY RECOMMENDED. Thank you!!”
“Had a flat tire along 35 and Jack drove me out and changed it, instead of insisting that it needed to be towed back to the shop. Great guy, very personable and knowledgeable!”
“A big thanks to Chris for filling up our our tires on Sunday morning !!!! The ladies in the gray SubaruðŸ‘”
“They responded to a flat time call I had through roadside assistance. Came in a timely manner, the guy was kind and swift, did a good job. Very pleased.”
“Our son is going to college outside of Duluth. Over Christmas he left his car at a downtown parkade for over 3 weeks and flew home to Canada. He returned on Sunday and when he started his car, a power steering light appeared on his dash. We noticed that Thompson's T-Express was open on Sunday and phoned to see if they could look at it. They got his car in immediately and quickly got him on the road and didn't charge him. Being so far away, we really appreciated the help they provided and would recommend their service to anyone.”
“We've been taking our car here for years and have always been happy. The one time they came back with a price quote for a repair that made me hesitates, I looked it up and learned it was just a terrible and pricey thing to go wrong; the car wasn't worth it. And Thompson's didn't charge me for that diagnostic either. All my other experiences have been pleasant surprises at the relatively low cost compared to what I'm accustomed to at other places. They're sometimes a little behind schedule, but I imagine that's just something that comes with car repairs-- it's hard to know how long something might take. I either plan to hang out at Duluth Grill next door for an oil change (a perfect excuse for a cup of coffee and a cinnamon roll!) or to drop it off and leave it for a day if they're having to look into an issue; much simpler that way. Also, they're always friendly and helpful and that's a HUGE plus for me because I like to feel comfortable with the people I'm doing business with.”
“My muffler rusted out, AAA had my car towed to Thompson Auto. First experience with Thompson Auto, and the BEST! Welded my muffler system in about half an hour, for such a good price I'm giving a gratuity to these guys. Fantastic service!”
“Very impressed. Had two flats late Friday. Dropped key at midnight. On the road early Saturday morning. Very responsive.”
“I am from Wisconsin on vacation and had a broken window regulator. Part had recently been replaced already. I found Thompson's T Express from the Napa Autocare website. Made an appointment and they got me in and out fast. The Napa Autocare warranty is nationwide and the repair was covered under the warranty. Thank you very much for the fast service!”
“Had my car towed by them this morning. Driver was fast in getting there, very professional and explained a lot of what was happening. Highly recommend.”
“I brought my car in on a recommendation with 4 problems. They fixed 3 out of the 4 in just the initial diagnostic, and charged me much less than I'm used to paying for just a diagnostic. This included a "broken headlight wiring harness" according to Jiffy Lube, but Thompson's found that it was just a loose connection and fixed it with no additional charge. I will absolutely be bringing my car here from now on.”
“Just had my vehicle towed by Thompson's. They had the lowest quote of three companies. I contacted them by email and they responded in a very timely manner. I gave them the address to meet me at and the time to be there. They showed up right on time. They delivered to the address that I gave and placed the vehicle exactly where I wanted it. The driver was friendly and helpful. They did everything that I asked and charged exactly what was quoted. Very satisfied.”
“I always take my car to Thompson's even though there are several other auto shops much closer to my apartment. I just trust Thompson's to give me good, honest service because they always have. Everyone there is really nice.”